Dispatch Times
Orders are processed Monday to Friday (excluding public holidays) and orders received during this time will be dispatched within 48 hours of stock arriving. Orders received on weekends or holidays will be processed the next business day. A dispatch confirmation email including a tracking number will be sent once your order has been dispatched.
Tracking your order
A dispatch confirmation email including a tracking number will be sent to you once your order has been dispatched. You will be provided the tracking number and instructions on how to track your order within this email. If you have any questions or concerns please contact us - hello@styledbyjam.com.au
Lost of damaged goods
If your order is damaged or lost in transit, please contact hello@styledbyjam.com.au. If your order is damaged we require you to please contact us within 2 working days of receiving your order.
Delivery Times
Our orders are sent via regular post; standard delivery timeframes apply. Once stock arrives and the order has been dispatched, standard delivery times are usually 2-5 business days for metropolitan areas from the time of dispatch. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave unattended.
Christmas and New Year Delivery Times
All orders placed between Christmas and New Year will be placed upon return. Once stock arrives, orders will be packed and dispatched as quickly as possible however, slightly longer processing times may occur during the holiday closure period. A shipping confirmation email including a tracking number will be sent once your order has been dispatched. Please be aware that carriers also experience longer shipping time frames during this period. For all information on your shipping status please refer to your tracking number and relevant courier company who will be able to assist you with any delivery related questions.