Refund & Exchange Policy
Designed by JAM are happy to offer an exchange, credit note or refund on all full-priced items if returned within 14 days of receiving your order. All sale items are final and cannot be exchanged or refunded. Any returned product/s must be in original condition accompanied by all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a full refund, exchange or credit note will be issued for the original value of the product - excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Applicable only on full-priced items only; all purchases made on sale items are final and cannot be exchanged or refunded.
Please note: If you opt for a credit note, it must be redeemed within 12 months of the date allocated. Return of the item for exchange, credit note or refund via post will be at the expense of the customer.
Online payments: All orders require 100% payment at the time of order.
Payment details: All of our prices are in Australian dollars (AUD) and include GST (goods and services tax).
Returns address: Please fill out returns form below and returned the item/s back to:
Designed by JAM Pty Ltd
Level 1, 45 Hutchinson Street
Surry Hills, NSW, 2010
Australia.
RETURNS FORM